Refund Policy

1. Commission charges

Bunny for Business has no subscription — there's nothing to refund on sign-up. You're only ever charged a commission on a booking made through the Bunny traveller app, deducted from that booking's payout.

If an app booking is cancelled or refunded to the customer, any commission charged on it is refunded to you automatically. Walk-in and manual bookings you record yourself are never commissioned.

2. Customer booking refunds

Refunds for rental bookings are governed by the cancellation policy you configure in your Business Settings and are processed between you and your customer. Bunny provides the tools to record and track those refunds.

3. How to request

Email billing@bunny.travel from your registered business email with your business name. Approved refunds are returned to the original payment method within 5–7 business days.